1. Overview

We want every customer to have a satisfying shopping experience. If you have any problems with your order, please contact our customer support team and we will assist you.

This Refund & Return Policy explains the conditions for returns, exchanges, and refunds.

2. Return Period

Customers may request a return or exchange within 7 days after receiving the order.

To be eligible for a return, the product must meet the following requirements:

• The product must be unused, unworn, and unwashed.
• The product must remain in its original condition.
• The product must not have stains, odors, damage, or any signs of use.
• Customers must provide order information when requesting a return.

3. Children's Underwear & Intimate Products

For hygiene and safety reasons, children's underwear and intimate products cannot be returned or exchanged if they have been worn, washed, stained, or show any signs of use.

However, we will provide assistance in the following situations:

• Wrong product received.
• Wrong size or color sent due to our mistake.
• Product defects or quality issues.
• Product damaged during delivery.

4. Children's Sleepwear Returns

Children's sleepwear may be returned or exchanged within 14 days if the product is unused, unworn, and unwashed.

• The product must remain in original condition.
• The product must not have stains, odors, or damage.
• Customers should provide order details when requesting a return.

5. Non-Returnable Items

The following products cannot be returned:

• Products that have been worn or washed.
• Products with stains, odors, damage, or signs of use.
• Products damaged due to improper care or use.
• Returns requested after the return period.

6. Refund Process

Once we receive the return request and review the product condition, we will notify you whether the refund or exchange request is approved.

Approved refunds will be processed through the original payment method when applicable.

Refund processing time may take 7-14 business days, depending on the payment provider or local payment method.

7. Return Shipping

Customers must contact our customer support team before returning any product.

Return shipping costs are the responsibility of the customer unless the product received is defective, damaged, or incorrect.

We will provide return instructions after reviewing your request.

8. Exchange Policy

We support exchanges for the following situations:

• Incorrect product received.
• Incorrect size or color caused by our mistake.
• Manufacturing defects.
• Damage during delivery.

Exchange requests are subject to product availability.

9. Cash on Delivery (COD) Orders

For Cash on Delivery (COD) orders, customers should contact our customer support team for return or refund requests.

Refund methods may vary depending on the customer's payment situation and local market practices.

10. How to Request a Return

To request a return or refund, please provide the following information:

• Order number.
• Customer name.
• Photos or videos showing the issue (if applicable).
• Description of the problem.

11. Contact Us

If you have any questions regarding refunds or returns, please contact us:

Email:
dulizhan001test@gmail.com