1. Shipping Overview

We are committed to providing fast and reliable delivery for our customers. All orders are shipped from our local warehouses located in Southeast Asia.

We currently provide local delivery services in:

• Thailand
• Malaysia
• Philippines
• Indonesia
• Vietnam

2. Local Warehouse Shipping

Each country is supported by a local warehouse to provide faster delivery and a better shopping experience.

Orders are delivered through reliable local courier partner:

3. Order Processing Time

Orders are processed within 1-2 business days after payment confirmation or order confirmation.

Orders placed during weekends or public holidays will be processed on the next business day.

4. Delivery Time

After the order has been processed and shipped, estimated delivery time is:

Delivery times may vary slightly depending on the delivery location, courier operations, weather conditions, or public holidays.

5. Free Shipping

We offer free shipping for orders that meet the following requirement:

For orders below the free shipping threshold, shipping fees will be calculated and displayed during checkout.

6. Cash on Delivery (COD)

We support Cash on Delivery (COD) payment options in selected markets.

Customers can complete payment directly to the courier upon receiving their order, where COD service is available.

Please ensure that your shipping information and phone number are correct to avoid delivery issues.

7. Order Tracking

Once your order has been shipped, tracking information will be provided when available.

Customers can use the tracking information to check the delivery status of their orders.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information, including name, address, and contact number.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by customers.

9. Delivery Issues

If your order is delayed, damaged, or has any delivery-related issue, please contact our customer support team.

We will work with the courier partner to assist and resolve the issue as soon as possible.

10. Contact Us

If you have any questions regarding shipping, please contact us:

Email:
dulizhan001test@gmail.com